Sales Policy for RadiantGemm
Effective Date: November 16, 2024

Welcome to RadiantGemm! We are delighted to offer you an exceptional selection of premium jewelry and accessories that exude elegance and sophistication. Our mission is to provide high-quality, timeless pieces that cater to your individual style and enhance your collection. Please read our sales policy below to understand how we process orders, deliveries, and returns to ensure a seamless and enjoyable shopping experience.

1. Ordering Process
When you shop with us at RadiantGemm, we aim to make your purchase experience as smooth and convenient as possible. Our online store is available 24/7 for you to browse and place orders at your leisure. To place an order, simply select the items you would like to purchase, add them to your shopping cart, and proceed to checkout.

At checkout, you will be required to provide your shipping and payment information. Upon completion, you will receive an order confirmation email, which includes a summary of your purchase and order number. This email will also confirm that your payment has been successfully processed.

2. Payment Methods
We accept a variety of payment methods to ensure that shopping with us is as easy and secure as possible. These include:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Payments are processed through secure, encrypted channels to protect your sensitive information. For any issues related to payment, you can contact us directly at info@radiantgemm.com or reach our customer support team at (509) 972-2217.

3. Shipping and Delivery
RadiantGemm ships orders to a wide range of locations across the United States and internationally. We offer multiple shipping options, including standard shipping, expedited shipping, and international shipping, depending on your location. All orders are shipped from our warehouse located at 1576 Mokulua Dr, Kailua, Hawaii (HI), United States.

  • Processing Time: Orders are typically processed within 1-2 business days after receiving your order.
  • Shipping Time: Delivery times may vary depending on your selected shipping method and destination.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment.

Please ensure that your shipping address is accurate and complete to avoid delays. RadiantGemm is not responsible for any issues related to incorrect or incomplete shipping information.

4. Pricing and Taxes
All prices on the RadiantGemm website are listed in USD (United States Dollar). The prices are subject to change without prior notice due to market fluctuations or promotional offers. Any applicable sales tax will be calculated and added during the checkout process, based on the shipping address you provide.

5. Order Cancellations
Once an order has been confirmed and processed, it cannot be cancelled or modified. If you wish to make changes to your order or need assistance, please contact us immediately after placing your order. We will do our best to accommodate your requests if the order is not yet shipped.

6. Returns and Exchanges
At RadiantGemm, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your items, we offer a return and exchange policy.

  • Eligibility: To be eligible for a return, items must be in their original condition, unused, and unworn, with all tags attached.
  • Time Frame: Returns and exchanges must be initiated within 30 days from the date of purchase.
  • Non-Refundable Items: Certain items, such as custom or personalized jewelry, may not be eligible for return or exchange unless they are damaged or defective upon arrival.
  • How to Return: Please contact our customer service team at info@radiantgemm.com for a Return Authorization Number (RAN) and instructions on how to return your items.
  • Refunds: Refunds will be processed to the original payment method once the returned item has been received and inspected. Please allow up to 14 business days for processing.

7. Damaged or Defective Items
We take great care in packaging and handling your items, but if you receive a damaged or defective item, please contact us immediately. We will provide you with a solution, including either a replacement or full refund for your purchase. Please take photos of the damaged item and include them in your communication with us.

8. Customer Support
Our customer support team is here to assist you with any inquiries, concerns, or issues you may have. You can reach us by:

9. Privacy and Security
Your privacy is of utmost importance to us. RadiantGemm uses advanced encryption technology to protect your personal and financial information during transactions. For more details on how we handle your information, please refer to our Privacy Policy.

10. Terms and Conditions
By placing an order with RadiantGemm, you agree to our terms and conditions. These terms govern your use of our website and services. Please read them carefully before making a purchase.

11. Updates to Our Sales Policy
RadiantGemm reserves the right to update or modify this sales policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review this policy regularly for any changes.

12. Contact Information
For any questions regarding our sales policy or for customer service inquiries, please feel free to contact us using the details below:

Thank you for choosing RadiantGemm, where luxury meets brilliance. We appreciate your business and look forward to providing you with the finest jewelry and accessories.