Privacy Policy for RadiantGemm
Effective Date: November 16, 2024

At RadiantGemm, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from you, how we use it, and how we protect your data while shopping with us. By using our website and services, you consent to the collection and use of your personal information as described in this policy.

1. Information We Collect

To provide you with the best possible service, we collect the following types of information:

  • Personal Identification Information: When you make a purchase, sign up for our newsletter, or interact with our customer service, we may collect personal details such as:

    • Name
    • Email address
    • Shipping and billing address
    • Phone number
    • Payment information (credit card details, PayPal, etc.)

  • Non-Personal Identification Information: We may also collect non-personal information about how you interact with our website, such as:

    • Browser type
    • Device type
    • IP address
    • Pages viewed
    • Referring URL

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders: We use your personal information to complete and ship your orders, manage payment transactions, and communicate about your orders.
  • To improve your shopping experience: We may use your information to personalize your experience on our website, make product recommendations, and improve the quality of our products and services.
  • To send promotional offers: With your consent, we may use your email address to send you promotional emails about new products, sales, and special offers. You can opt-out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
  • Customer service: We use your contact information to respond to inquiries, process returns or exchanges, and resolve any issues or disputes.
  • Compliance with legal obligations: We may use your information to comply with legal obligations, such as preventing fraud and adhering to applicable laws and regulations.

3. How We Protect Your Information

We take security seriously and employ a variety of security measures to safeguard your personal information:

  • Encryption: All sensitive information, such as payment details, is transmitted securely via SSL (Secure Socket Layer) encryption technology.
  • Access Controls: Access to personal data is restricted to authorized personnel only who need it to process your orders or provide customer service.
  • Payment Security: We use third-party payment processors (such as PayPal) that are compliant with industry security standards to handle your financial transactions.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your personal data with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These providers are contractually bound to protect your data and only use it for the specific services they provide.
  • Legal Requirements: We may disclose your information if required by law or in response to a legal request (such as a subpoena, court order, or government investigation).
  • Business Transfers: In the event that RadiantGemm is involved in a merger, acquisition, or asset sale, your personal information may be transferred to the new entity as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons) to enhance your browsing experience on our website. Cookies are small files that are placed on your device and help us remember your preferences, improve our services, and provide targeted advertisements.

You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website. For more information about how we use cookies, please refer to our Cookie Policy.

6. Your Rights and Choices

You have the right to:

  • Access your personal data: You can request access to the personal information we hold about you by contacting us at info@radiantgemm.com.
  • Correct your data: If you believe any of your personal information is incorrect or incomplete, you can request that we correct it.
  • Request deletion of your data: You have the right to request that we delete your personal information, subject to certain legal restrictions.
  • Opt-out of marketing communications: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in any of our emails or by contacting us directly.
  • Object to data processing: You can object to the processing of your personal data for marketing purposes or for reasons related to your specific situation.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by RadiantGemm. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

RadiantGemm does not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

RadiantGemm reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please feel free to contact us:

Thank you for trusting RadiantGemm with your personal information. We are dedicated to ensuring your privacy and providing a safe shopping experience for all our valued customers.