Refund and Returns Policy for RadiantGemm
Effective Date: November 16, 2024

Thank you for shopping with RadiantGemm! We want you to be completely satisfied with your purchase, and we strive to ensure that every item meets your expectations. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward return and refund policy. Please read the policy below to understand the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be returned within 30 days from the date of purchase.
  • The item must be unused, unworn, and in its original condition, with all tags, packaging, and accessories included.
  • The item must be purchased directly from RadiantGemm through our website (radiantgemm.com).

Certain items, such as custom or personalized jewelry, are non-returnable unless they are damaged or defective upon arrival. We advise that you carefully review your order before making a purchase.

2. How to Initiate a Return or Exchange

If you wish to return or exchange an item, please follow these steps:

  • Contact Us: Reach out to our customer support team at info@radiantgemm.com or call (509) 972-2217 to request a Return Authorization Number (RAN). This number must be included with your return to ensure proper processing.

  • Prepare the Return: Pack the item securely in its original packaging, including all accessories, documentation, and tags. Please ensure that the item is in new, unused condition.

  • Shipping: After receiving your RAN, send the item to the following address:

    RadiantGemm Returns
    1576 Mokulua Dr
    Kailua, Hawaii (HI), United States

    Customers are responsible for the return shipping costs unless the item is damaged, defective, or we made an error in processing your order. We recommend using a trackable shipping service to ensure that the return is received.

3. Inspection and Processing of Returns

Once we receive your returned item, we will inspect it to confirm that it meets our return eligibility requirements. We will notify you via email regarding the status of your return or exchange.

  • If your return is approved, we will process your refund or exchange request within 7–10 business days.
  • If your return is rejected due to damage, wear, or missing components, we will notify you and may offer an option for the item to be shipped back to you at your expense.

4. Refunds

Once your return is accepted, a refund will be issued to the original payment method used for the purchase. Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment processor. Please note that shipping costs are non-refundable, except in cases where the return is due to an error on our part.

If you paid via a gift card, store credit, or any third-party payment provider, the refund will be processed to the same method of payment.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, you can follow the same process as a return. Once your return is processed, we will issue the refund, and you can place a new order for the item of your choice.

If the item is defective or damaged upon arrival, we will cover the return shipping costs and send a replacement at no additional charge.

6. Damaged or Defective Items

At RadiantGemm, we carefully inspect and package each item before shipment. However, if you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs.

Please take photos of the damaged or defective item and include them in your communication with our customer service team.

7. Non-Returnable Items

The following items are not eligible for return or exchange unless they are defective or damaged upon arrival:

  • Custom or personalized jewelry
  • Gift cards
  • Final sale items (such as items purchased during clearance or promotional sales)

8. International Returns

If you are returning an item from outside the United States, please note that you are responsible for the return shipping costs, customs duties, and taxes. We recommend using a trackable shipping service to ensure that your return is processed smoothly.

9. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, exchange, or refund, please do not hesitate to contact us:

10. Policy Updates

RadiantGemm reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about any changes.

Thank you for shopping with RadiantGemm. We are committed to providing you with premium jewelry and accessories that you’ll love, and we want you to have a pleasant shopping experience with us.